Further Information

Group enquiries

For Group pre-bookings we would suggest you purchase the Advanced Tickets to secure access. If you have any questions, or special requirements, for a group booking, please contact us.

Admission

Please be aware that all entry is cash only, advance ticket or showing a valid CAMRA membership card. If you have purchased an advanced ticket, please have this ready to show on the door. CAMRA members and advance ticket holders will need to join the queue outside, unless directed otherwise. Admission is to over 18’s only. Proof of age may be requested. No entry to anyone under the age of 18 (including babies and children). Last admission is 30 minutes before closing time and admission is subject to space restrictions.  Please be aware of early closing time of 9.30pm on Saturday (the last day).  There is no afternoon closing and the festival runs throughout the afternoon and into the evening each day from Wednesday through to Saturday.

Glasses

Souvenir pint glasses can be purchased for £3 at the glasses stand together with half pint and thirds. Visitors may keep their souvenir glass with the Festival logo. Other glasses and souvenirs are available at the Merchandise & Products Stand in St Andrew’s Hall, with some speciality glasses available at the World Beer Bar. If we run low on the glasses during the week we reserve the right to use other glasses from previous festivals. Each of our glasses has measures on the side to ensure you are getting what you pay for. This means that our glasses are oversized also, ensuring that you can fit your required amount in! You may return and use the same Festival glass or purchase another. If you decide not to keep the glass, it can be returned as you leave the building and you will be refunded the £3 (or you may choose to donate it to the charity). There is water available behind all the bars, so please ask if you wish for your glass to be rinsed out.

Smoking

Smoking (including electronic cigarettes/vapes) is not permitted within The Halls. We have a smoking area at the end of the cloisters which you can access once inside the building.

Bags and Coats

There is no cloakroom in The Halls and we kindly request all visitors to bring no more than a small bag and coat to the Halls. For security, there will also be searches.

Pass-outs

The festival does not allow pass-outs, however we have kept the entry price low so that leaving and returning is not price-prohibitive and, if you are a CAMRA member or join during the festival, entrance is free anyway.

Ticket ordering

Tickets will be emailed to you. You will need to print your tickets or show proof of purchase online at the doors.

Children and Under 18’s

There is no outside space or family area and no one under the age of 18 is permitted inside the building during the festival.

Seats

There will be a limited number of seats available in the Cloisters, World Beer Bar and Blackfriars Halls. Seating cannot be reserved and we respectfully request visitors to share seating fairly by not saving seats for other companions, so everyone gets a chance to rest their feet. You are not permitted to bring your own seats into the festival due to safety and fire regulations.

Ask for Angela

‘Ask for Angela’ is a campaign enabling those who feel worried in pubs and clubs to discreetly approach a member of staff and request assistance without needing to explain the situation in full.  If you find yourself in this situation, please ask a Steward (wearing orange) or a bar staff member for Angela.

Cash

We would ask you to bring cash with you, there are plenty of cash machines at Norwich railway station and in Norwich.  As there are no ‘pass-outs’ permitted, in an emergency there will be a very limited supply of ‘cash-back’ on the Merchandise / Products stand in The Halls, please ask for assistance there.

Allergen Information

At any bar you can request to speak to the Bar Manager to obtain further information on ingredients and allergen and dietary components of drinks, or the Catering Manager of the food establishments.

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