FAQs

I'm a CAMRA member, how do I purchase discounted tickets?

To get your CAMRA discount on your tickets you will need to enter your promotional code at the top of the first page when purchasing. The discount code can be found on the events page of CAMRA’s website: https://www.camra.org.uk/beer-festivals-events/our-events (you must be logged in to view).

If you’re having trouble logging in, please contact events@camra.org.uk with your membership number. The discount code is not the same as your membership number.

I've ordered my ticket but haven't received my booking confirmation and/or my tickets?
Please check your spam folder. If nothing is there please email events@camra.org.uk with your details or call 01727 798459.
What's the ticket refund policy?
Unfortunately no refunds can be issued on advance tickets.
Can I get a ticket for my essential companion?

Any guest requiring an essential carer/companion in order to attend can get one free ticket, which is issued at the door.

When is the festival open?

The Great British Beer Festival Winter 2020 is open:

Tuesday 4th February – 13:00 – 22:30 (CAMRA members and trade only before 17:00)
Wednesday 5th February – 11:00 – 22:30
Thursday 6th February – 11:00 – 22:30
Friday 7th February – 11:00 – 22:30
Saturday 8th February – 11:00 – 19:00

Last entry 30 minutes before close

Are under 18s allowed/can I bring my child(ren)?
Under 18s are allowed into the festival but must be accompanied by a parent or guardian. All under 18s must be off site by 7 pm each day.
Is the festival dog friendly?

Unfortunately, only assistance dogs are allowed into the festival. 

Disability access - is there allocated seating?
Unfortunately, we do not have any allocated seating, but there will be plenty of seating available. You are welcome to bring your own chair, however we advise that these be small stools like you might use to go fishing. If you bring anything bigger, we do reserve the right to remove these and hold them in storage until you exit the festival.
Can I leave and come back in the same day?

We do allow you to leave and come back on the same day but please make sure that you have spoken to a team member on the door before leaving to receive your pass out. There is no readmission after the last admission times. Last entry is 30 minutes before closing.

Can I keep my festival glass?
Before leaving the festival you can exchange your glass for your money back or keep the glass as a souvenir. You can also exchange your glass for a different size or a clean one at any point during your visit. 
How much are beers at the festival?

Our beers usually range from £3.40 to £10.00 per pint. £10?! Don’t worry, the more expensive beers have a high alcohol content and are served in smaller measures. Beers can be purchased in third, half or full pint measures. 

Is there a smoking area?
Where can I get allergen information on the beers?

All of our bar staff will be able to provide allergen information on the beers they are serving. Where possible we will make information available in advance with our online beer lists, but we strongly advise that you ask on site at the bar.

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